Job Connection Incorporated -- Annual Report

Measures	Time of Measure	Applied to	Data Source	Obtained by	Goals	Actual
Effectiveness* 75% of individualized objectives set will be completed in expected time frame	Yearly	People in life supports (Not vocational)	Meetings and Data	All Staff	75%	100%
Efficiency** Staff hired and working within 2 months at least 80% of time for individualized plans	Yearly	People in life supports plans with separate staffing	Yearly intake and start dates	Director Administrative Coordinator	80% within 2 months	50% (Only 2 opportunities – one employee took longer than 2 months to start work.)
Satisfaction*** 90% of people will report above 3.5 overall satisfaction with services and accomplishments during our customer satisfaction survey.	Yearly	People in life supports	Yearly survey	Administrative Coordinator	3.5	100% of people responding reported over 4.75
Satisfaction*** 80% of people exiting will report satisfaction at time of exit.	Yearly	People in life supports	Exit Surveys	Director	80%	One person exited life supports. He was happy with services for 100%.

We gathered information on goal completion as this measure allows for the broad variety of things we do in this service. We know reliability is a very important feature of effective customer service.

Some families and clients have wanted part time staff hired just for them. This is a new and different way for us to staff and we want services to start promptly. We have been surprised at the length of time it takes us to find suitable personnel as well as the amount of time it takes us to get people through staff orientation. We will be simplifying our orientation process for employees who only work with one client.

We gather information from professionals, clients and families in this service. Regarding customer satisfaction, we formally gather information from the people we serve in 2 different ways. We gather information at the time of yearly meetings and we have an unrelated person call and talk to clients once a year. Of course we gather information informally year round by just talking with our clients. Our caseload in this service is small. People in living services were very happy with services. We did have one person in living services move out of town. He indicated that the services had been helpful for him. We are initiating this service through Community Supports funding.

Families of people in our living program complimented us on our follow through. They commented that the staff has been great to work with. The services have helped people be involved in their community and have taken the load off of parents. They did not provide suggestions for improvement this year. Most people in this service are relatively new. We are excited about having the opportunity to develop these services and will work with families as time goes on to meet individual needs.

We do not provide this service in collaboration with professionals that are not also involved with our supported employment program. We address professional comments in the supported employment program section.

The agencies that provide the funding for our services are making some major changes.

Our state Developmental Disabilities system had a review by the Health Care Financing Authority, (federal funding) and the reviewers were very unhappy about some things they saw. In fact, they put a moratorium on placing any new clients in the system for a while. Eventually they lifted the ban but our system will be making changes in the near future. While providers knew that problems with staffing and under funding existed, it was disheartening to read this report. The ramifications of the report are far reaching and our system will look different in 5 years as a result. Many good things can come out of system scrutiny and JCI will work towards positive changes.

The Vocational Rehabilitation system is also changing the way long term support will be administered for people in the their Extended Employment Program. We don’t know what those changes will entail but hope the transfer will not interrupt service.

Effectiveness*

Efficiency**

Satisfaction***

Satisfaction***